Help Center💗
🚚Shipping
How long does the delivery take?
Orders are generally processed within 2–4 business days before dispatch. After dispatch, estimated delivery is generally 7–14 business days, depending on your destination and logistics provider. Please note that delivery timelines are estimates and are not guaranteed delivery dates.
How much does the shipping cost?
Any applicable shipping charges will be displayed during checkout before you place your order.
How do I track my order?
Where tracking is available, all the tracking information will be provided after your order has been dispatched.
What if my order is delayed?
Delivery timelines are estimates and may be affected by circumstances such as weather, public holidays, strikes, logistical disruptions, remote locations or other events beyond our reasonable control.
Once an order has been handed to the logistics partner, delivery attempts, re-attempts and scheduling are handled according to that partner's operational procedures. We may assist with delivery-related issues where reasonably practicable.
What happens if I miss my delivery?
If a shipment cannot be delivered because you are unavailable, provide an incorrect address, refuse delivery or otherwise prevent delivery, it may be returned to the sender. Re-delivery may also be subject to additional charges, where applicable.
What if I entered the wrong shipping address?
Please make sure your delivery address, postal code and contact details are complete and accurate before placing your order. Charm’D AF is not responsible for delays, failed delivery or additional charges resulting from an incorrect or incomplete address provided by the customer.
💳Payments
What payment methods do you accept?
Orders must be paid in full using the payment methods available at checkout.
Do you offer Cash on Delivery?
Nope! 💗 Charm’D AF currently does not offer Cash on Delivery (COD).
Is my payment information secure?
Payments may be processed through third-party payment gateways. Payment credentials are handled according to the relevant payment provider's security procedures, terms and privacy policies.
Charm’D AF does not ordinarily receive or store complete card, banking or UPI authentication credentials where these are processed directly by the payment provider.
When is my order considered confirmed?
Your order is considered confirmed once payment has been successfully authorised or otherwise confirmed by the applicable payment provider and Charm’D AF has received the relevant electronic confirmation or acknowledgement.
↩️Returns, Refunds & Damages
Do you accept returns?
Charm’D AF does not offer general or discretionary returns or refunds.
Limited exceptions may apply to defective, damaged, incorrect or otherwise qualifying orders, subject to our Terms & Conditions and applicable law.
Can I get a refund?
General or discretionary refunds are not offered. If an order qualifies for a refund or other remedy under our policies or applicable law, the matter will be reviewed and handled on a case-by-case basis.
What if I receive a damaged item?
We're sorry! 💗 If your item arrives visibly damaged, please contact us at support@charmdaf.store within 24 hours of delivery.
Please include your order number and the required photographs, videos or other suitable evidence so we can review the issue and assist you as quickly as possible.
What if I receive the wrong item?
If you receive an incorrect or materially different item, please contact us at support@charmdaf.store within 24 hours of delivery, along with your order number and the required photographs, videos or other suitable evidence.
We'll review the issue and handle it in accordance with our Terms & Conditions and applicable law.
🛍️Products
Why might the colour of a product look slightly different in real life?
We do our best to display product colours accurately. However, colours may appear slightly different depending on your device, screen settings and display.
Are the product photos an exact representation of the product?
Our product images are intended to showcase our products as accurately as reasonably possible. Some images may be digitally enhanced, stylised, generated or otherwise modified for illustrative or marketing purposes.
🍪Privacy & Cookies
What information does Charm’D AF collect?
Depending on how you interact with our website, we may collect information such as your name, contact details, shipping and billing information, order details, customer-service communications, technical information about your device and website usage, and information collected through cookies and similar technologies.
How does Charm’D AF use my personal information?
We may use your personal information to process and fulfil orders, arrange shipping and delivery, process payments, provide customer support, communicate important information, improve our website and services, maintain security, prevent misuse, and comply with applicable legal and regulatory requirements.
Does Charm’D AF use cookies?
Yes. We use cookies and similar technologies to help our website function, maintain cart and checkout functionality, remember preferences, understand website usage and improve your experience.
Depending on the technologies enabled, cookies may also support analytics, personalisation, marketing or advertising.
Does Charm’D AF sell my personal information?
No. We do not sell personal information to third parties.
We may, however, share relevant information with service providers that help us operate the business, such as payment processors, logistics partners, Shopify and relevant technology, analytics, customer-support and marketing providers, as described in our Privacy Policy.
Can I manage my cookie preferences?
Yes. Our website uses Shopify's privacy and cookie-consent mechanisms, which may allow you to accept, reject or manage non-essential cookies and similar technologies.
You can also manage cookies through your browser settings. Please note that disabling essential cookies may affect functions such as your cart and checkout.
💌 Contact & Support
How can I contact Charm’D AF?
For questions about your order, products, shipping or anything else, email us at:
For order-related issues, please include your order number so we can help you faster.
How quickly will my grievance be acknowledged?
Consumer grievances will be acknowledged within 48 hours of receipt, and Charm’D AF will endeavour to resolve them within one month, or within any other period prescribed by applicable law.